When you contact our PerformNoti Support Team with a question or to report an issue, we may ask you to share your Google Forms with Edit access. This article explains why we need these to troubleshoot your issue.
Content:
- Why do we ask you to share your Google Forms?
- What will happen to my data?
- How to revoke our access to your spreadsheet?
WHY DO WE ASK YOU TO SHARE YOUR GOOGLE FORMs?
- Sharing your Google Form in Edit mode is required to troubleshoot your issue.
When you face a technical issue with PerformNoti, a support team member will ask you to share your original Google Form to [email protected] with Edit access.
This will help us check and identify possible causes of the problem.
- Your grant of permissions during installation of PerformNoti, is limited to the functionality of the service. PerformNoti neither propagates these permissions nor allows access to your files/folders to the PerformNoti Support team automatically.
WHAT WILL HAPPEN TO MY DATA?
Absolutely nothing!
- As per our Terms of Use, we will NOT store, share or sell any of your data to a third party.
We ask for such access only for troubleshooting purposes and to provide you with a solution.
- We will use the access only for the specified purpose and for the required duration of the investigation.
- We will ask for your permission in case we need to make any modifications to these files.
- We won’t make a copy of your files unless we want to show you an example, after which we will permanently delete the document.
- We do not change the sharing settings or share the file with anybody else
- We prompt you to stop sharing the files/folders with us once our investigation is over
HOW TO REVOKE ACCESS TO YOUR SPREADSHEET?
Remove [email protected] from the sharing settings, and we will no longer have access to your files.
- Once your issue is solved, just delete access to [email protected] from the sharing settings!