FAQ

If the add-on suddenly has an error running, although it has worked before, please email us at [email protected]. Our team will contact you ASAP to examine the issue.

• If the problem happens to all users, we will issue a fixing update to solve the problem.
• If the problem happens with your domain only, it is likely because your Google Workspace admin settings may sometimes block the add-on. In this situation, it is recommended to contact your domain admin because we cannot fix or be allowed to access your system. Please rest assured that a REFUND is still available.

Recently, a bug from Google disconnected the add-on with Google Forms (You can check out the details here).

To fix the problem, open the add-on’s menu (≡), then go to “Quotas“. Here, switch “Activate PerformNoti” off, then switch it on again to reset the add-on.

No. PerformNoti only stores data which is absolutely necessary for the addon to work properly. 

You can check out what data we store for more details.

In case you have tried several times to pay with your Credit/Debit Card but you didn’t receive any notification of successful payment, please create a PayPal account which links to your card:

Step 1: Access to https://www.paypal.com/home.

Step 2: Add your Credit/Debit Card to the PayPal account.

Step 3: Try making a payment with PerformNoti one more time.

If you purchased the subscription via Paypal: you can cancel the automatic payment to PerformNoti from your Paypal account.

If you purchased the subscription via credit/debit card: please contact us at [email protected] and attach the invoice to your email.

Your data will still be stored in our database after your subscription cancellation. If you want to remove your data, please contact us via [email protected].

If you are a Free user, you can change the administrator by deactivating the addon from your current account and then activating it on your new account. Also, make sure that your new account has access to all files associated with your form.
However, you cannot change the form’s administrator if you have subscribed to Paid Plan.

Unfortunately, you cannot downgrade your plan to a lower quota plan after purchasing PerformNoti. However, this will not affect our 30-day money-back guarantee, and you will get your money back if you are not satisfied with the product 30 days after purchasing.

Yes, but only if your previous paid plan is still effective, having at least one month left in the quota from the annual plan. If you purchase a higher quota plan, your fee will be subtracted from the cost you paid for the previously paid plan (calculated in total *months left unused). You will have two options: either getting a refund via PayPal or, on the payment page, getting a fee of the new plan already subtracted from the fee we have to pay back.
If you have used all the months for the previously paid plan, you will not get a refund and will have to pay the full price of the higher plan you chose at that time.
*Please note that if you have used it for at least one day a month, it will be counted as a month used. For example, if you pay on the 15th of this month, so 14th of next month will end the first month, and from the 15th of next month, your quota will be counted as two months used.

No, you can change the form ownership via Google Forms settings. However, the new owner accounts cannot configure the add-on. 

That new account can only edit questions on the form, but beware that changing the form’s questions can break the add-on settings.

Please email us at [email protected], and we will transfer the plan to another user for you.

No, you can use a different account for payment, and it does not need to be your add-on-user account.

You can use the add-on with both those types of email.
If you use the add-on for the company, it is highly recommended to use a general account (which will be used for a long time). So even when your company has personnel changes, they can still use that same general account for their workflow.

For Team Plan users, please click Login or go to apps.performnoti.com/subscription.

The link will lead you to the dashboard, where you can check your team’s total quota and start adding & removing users.

• To add users, simply enter your member’s email address in the “Add team member” section and click Add. Then the added email address will appear in the “Manage team members” section above.
• To remove users, simply click on the red bin button on the left side of every email address.

*Note: Please be aware that the email quota of Team Plan is used by the whole team. Meaning if a member sends emails, they are subtracted from the team’s total quota.

• You can get a full refund within 30 days of purchasing. Simply email us at [email protected] to proceed.
• After 30 days of purchase, you will not get a refund if your providing reasons are not technical problems of the PerformNoti addon.
• After 30 days of purchasing, if you can provide proof of PerformNoti’s technical problems and want a refund, you can receive a partial refund based on the remaining subscribed credit (your subscribed months left).
• You will not receive a refund for the extra months we provide as a bonus gift.
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